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Store Policies

Thank you for shopping at JEWEL DIVAS


CUSTOMER CARE

JEWEL DIVAS jewellery is made from fashion chain, findings, pendants, charms and beads of all shapes and sizes including semi-precious, acrylic crystal, resin, glass and so much more all with sparkly touches of Swarovski. Each piece is created or made by hand.

By following these simple steps, your JEWEL DIVAS pieces will last for many years.

- Fashion chain and findings may tarnish so keep away from dust and every day pollutants.

- All earring hooks are surgical steel so you should have no issues, if you do, coat the hook in a thin layer of clear nail polish and let dry for 24 hours.

- Bracelets and stacks are made for a small to medium size hand and 6.5 to 7.5 inch wrist. Gently roll on bead bracelets and wiggle and push stretch bracelets over your hand. Do not yank or pull elasticated bracelets over your hands as the motions will end up stretching or snapping the elastic.

- Bead bracelets will be different sizes due to bead sizes, so if one bracelet is bigger than another, roll or push that one on first so it goes further up your arm and sits comfortably without stretching.

- When wearing bracelets or stacks, do not wear perfume, moisturiser or other products on your wrist as they may remove the colours from beads or make them tarnish faster.

- When wearing earrings and necklaces, do not spray perfume after putting jewellery on, as it may tarnish, remove colour, or leave bead colour on skin.

- Remove jewellery and/or hair accessories when washing hands, showering, or swimming.

- Never expose jewellery or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colours to fade.

- To clean, use a dry soft cloth. Never submerge in cleaning solution or water.

- Zip lock and organza bags are a great way of keeping your jewellery and accessories neat and tidy, and tucked away from all pollutants


HANDLING

Here at Jewel Divas, I place your jewellery or accessory in an organza bag and bubble wrap it to death, providing protection for your purchase.

(Please note that product colours may differ occasionally from the image shown on the screen due to inaccuracies in reproducing photographs electronically. I endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.)


PAYMENTS

Here at Jewel Divas all prices are in AUD, I accept Paypal only, and payment is expected within three days of purchase.

I ship Australia wide and Internationally, and ship parcels twice a week using Australia Post regular mail. Shipping time can vary from 3 - 10 days for Australia, sometimes longer.


DAMAGED MERCHANDISE AND RETURN

Each JEWEL DIVAS product is carefully handmade and I offer a four week warranty from the date of purchase. This warranty does not cover neglect or wear and tear, and since they are ONE OFF PIECES, I CAN ONLY OFFER A REFUND. Pieces may be delicate so care should be taken when wearing and storing.

If you have simply changed your mind, or have made the wrong choice, this is not covered, so please choose carefully. Damage from careless wear/storage (including water damage) is NOT the responsibility of JEWEL DIVAS.

Returns will not be accepted for any reason after 4 weeks from purchase!

In the event that the merchandise purchased is damaged upon arrival, I will refund the price and any postage costs incurred in the original shipping. The expense of shipping the damaged goods back to Jewel Divas will be not be refunded.

Please email me here at MadeIt and let me know what the problem is and we can discuss how to rectify the situation.