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Store Policies

Jewellery is handmade from high quality components, and is available to ship now. Receive new listing updates by becoming a fan at: www.facebook.com/sashaandmax or sign up for our quarterly news at www.sashaandmax.com. We wont spam you.
Payment
All prices are in $AUD dollars. Sasha + Max accepts payment by Paypal. Note that you can use your credit card through Paypal without having to set up a Paypal account.  Sasha+ Max is not able to pay for any VAT or sales/customs taxes for your country.
If you a buyer located in Australia and wish to pay by direct deposit, simply select this option and we will email the bank details to you. Please note that items are shipped once payment receipt is confirmed by Sasha + Max's bank, and this can take a few days.
Shipping
We mail to your Made it address unless you advise otherwise at time of checkout. We are happy to wrap and send gifts to third parties for you - email us to let us know and we can include a small gift tag message as well on your behalf.
All items are available now and will be shipped via Australia Post. We ship international items at least twice a week at a minimum. Australian items are shipped within 24 hours of payment receipt. We don't insure our standard mail as we try to keep things affordable for all - contact us if you wish for insurance and we can send you a quote. Note that some countries don't provide trackable post or insurance.Australian orders will be sent standard post (2-4 days). International orders will be sent Australia Post airmail ( which can, on average, take 7 - 28 days).
Refunds and returns
We value our customers and want you to be happy with your Sasha + Max piece. Regretfully we do not refund for change of mind, so please select carefully, or should you need further information before purchase just drop us an email and we will respond asap. Should there be any concerns with the quality of your purchase, contact us within 14 days of receipt.