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Store Policies

Welcome
Hello and welcome to my shop. Thanks for stopping by!

The art you see in my shop was designed and created by me. Each print is a hand-pulled multiple original. Slight variations can occur from print to print, but that is how you know it’s created by hand!

For my fine art limited edition prints, I print on a variety of acid-free papers, and use only archival materials to protect the fine art prints for shipping. My artwork will be shipped to you flat. Online, I only sell my artwork unframed in order to ensure the safest possible shipping.

If you have any questions that aren’t answered in this section please do not hesitate to contact me.
PaymentI accept PayPal payments which includes payments with VISA, MasterCard & American Express. Items will ship within a few days of your payment being verified. I do not charge GST.

Please note that it is not necessary to have a PayPal account to pay by credit card. Follow the step-by-step instructions on the PayPal site during checkout, or get more help here: http://www.etsy.com/help/article/361?ref=help_search_result.

If you need to cancel an order after payment, please email me immediately. If an order has been shipped, a refund will only be issued within 30 days once the artwork is returned in original condition (buyer pays the shipping).

Shipping

Orders are shipped through the Australian Postal Service using the most economical options. If you are in a hurry for your order, please contact me before paying so we can discuss alternative shipping methods and I can get you an accurate quote prior to your payment.

Most orders will be shipped within three business days of receipt of payment (Monday to Friday). If an order is received on the weekend, the order will ship the following week.

Please note that shipping within Australia takes an estimated 4-8 business days. Shipping to international/overseas can take longer to arrive, possibly as long as two weeks or more.

Buyers are responsible for any customs and duty charges that may apply.

Refunds and Exchanges

I take great care in creating high quality artwork, and I package it in archival materials to ensure it arrives in your mailbox in beautiful condition. If you are not satisfied with the product once it arrives, please contact me through Madeit.com.au to return the item within 30 days (buyer pays return shipping). I can issue a refund if it’s packaged and returned in the original condition.

If you suspect your item is lost in the mail, please get in touch with me and I can follow it up from my end. If your print or artwork has been damaged in the mail, please send the item back to me, and I will replace it if possible, or refund your money.
Additional Policies and FAQsPlease leave feedback to let me know you’ve received my package and are happy with your order. You can also contact me with any questions you have regarding my artwork and I would be happy to explain the process further, or share stories of my inspiration with you.

Become a fan of my Facebook page https://www.facebook.com/PhilippaMontierArtist and be the first to get news of exhibitions, events and special offers. You can also find me on Twitter @pipart71.

You can also find the stories behind my artwork and processes on my blog at www.pipart71.weebly.com.