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Store Policies

Welcome to Sophie & Jack


Payment


Payment is to be made via Paypal or Bank Deposit within 48 hours of purchase. If more time is required please contact me to make arrangements prior to purchasing.


If you wish to pay by Direct Deposit our account details are as follows:


Account Name: T & A Lantry


BSB: 732518


Account No: 528989 


Please ensure that your address is correct and up to date as I am unable to take responsibility for incorrect postage details.


Shipping


Postage on all purchases at Sophie & Jack is FREE.


Items are posted via Australia Post once payment has been received.


Express Post and Registered Post are available upon request at an extra charge.


Refunds/Exchanges


I aim to provide a high quality product however if you have any problems please contact me to work something out. I cannot accept refunds or exchanges for items if you change your mind.


Custom Orders


I will happily accept custom orders. Please message me to make requests.