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Store Policies

Thanks for taking the time to look through our store. All items are handmade by us in our smoke free homes. Please contact us if you have any questions. Hope to see you back here soon!


Payment


We accept payment through PayPal. PayPal accepts all major credit cards, you do not need to have an account with PayPal. It's easy and secure. You can also pay via a direct bank deposit, please inform us when purchasing and we will send you account details. If payment is not received within 3 days of purchase, the sale will be cancelled and the item re-listed.


Shipping


All items are sent via regular mail with Australia Post within 3 working days after payment has been received. Mailing costs listed are for individual items, so please contact us if you'd like to purchase more than one item and we will set up a special listing for you with an accurate postal fee. Please be aware that we cannot be held responsible for the loss of an item once it leaves our hands, however, if you would like the item registered or sent express post then please contact us so we can work out the extra cost.


Refunds and Exchanges


We want you to be completely happy with your purchase! If for any reason you're unhappy with your purchase, please contact us directly, as we’d appreciate the opportunity to resolve the issue. If we cannot come to an agreement, we will accept a return and happily refund the cost of the item. Please be aware that mailing costs cannot be refunded.


Additional Policies and FAQs


Your positive feedback is greatly appreciated! We would be more than happy to speak to you about custom orders, so please contact us with your requests!