these are general guidelines for my shop and i'm always happy to custom tailor these to each individual if your circumstances require :D
please make payments as soon as possible- the sooner you pay the sooner i can post your item. if payments aren't made within a reasonable time frame (7 days) i will have to cancel the order unless you contact me prior to this.
all prices are in australian dollars. don't worry paypal takes care of any currency conversions for you.
buyers outside australia- can only use paypal for payments.
aussie buyers can use paypal or contact me for other payment options- direct deposit, money order
i now post on a friday, any other days through the week are if i get a chance. i usually post at least 2 times per week.
aussie buyers can expect their parcels in about a week after posting.
international buyer parcels are sent airmail which is up to 2 weeks after posting. though it can take slightly longer for postal service or customs delays.
please make sure your madeit and paypal addresses are the same to avoid confusion about shipping. if they aren't the same i will contact you and the item won't be sent till i get a confirmation of the correct address.
items come carefully packaged in australia post toughened bags.
if you have a problem with your order please let me know. i'm often more than happy to work out a solution with you so everyone is happy.
CUSTOM ORDERS: refunds on custom orders are on a case by case basis. this is because orders that have been made with names, dates, unusual custom colours etc.. i cannot resell these if you change you mind so a partial refund may OR may not be given. if i've made a mistake on the order a full refund is given of course.
MISSING ITEMS: if an item goes missing in the post or does not arrive in a reasonable amout of time let me know and i'll fill in the forms required by australia post to start a missing item search. after the postal search (1-2 weeks) i am happy to refund or replace or give store credit to the same value.
FAULTY or DEFECTIVE ITEMS: in the case of the item being defective or faulty when it arrives please let me know ASAP -14 days should be plenty of time to find faults or defects. i will offer a full refund, replacement or store credit. i will either require the faulty item (plus packaging, etc) to be returned to me OR photographic proof clearly showing the defect/fault.
CHANGE OF MIND RETURNS: if you change your mind on a purchase (custom orders see above) you can return within 14 days of recieving. please let me know ASAP so we can discuss return details. all items, packaging etc will need to be returned back to me in ORIGINAL condition. buyer will pay return postage costs. refunds will be for item cost only and not postage-i don't keep postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.
UNCLAIMED PACKAGES: if you aren't home to recieve your package it may end up back at your local post office and will need to be picked up by you. if you choose not to pick up your package the post office will return it to me unclaimed after a certain amount of time passes. refunds will be for item cost only and not postage-i don't keep postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.
if you still want your items you will have to pay a new postage cost.
REFUSED PACKAGES: if you choose to refuse an international package because you don't want to pay import charges when the item returns to me refunds will be for item cost only and not postage-i don't keep postage costs, these were paid to the post office when your items were sent to you and i can't have them refunded to me.
the buyer is responsible for return shipping costs unless we agree differently beforehand.
please do not send anything back for a return/refund until we have discussed via etsy convo.
**STORE CREDIT. store credit given is valid in my shop only and not valid site wide or in any other madeit shops.