1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar



Store Policies


PAYMENT

Please arrange payment within 3 days of purchase. I accept paypal or bank deposit

 

POSTAGE

I currently use Australia Post and will ship ready made items on Wednesdays and Thursdays unless arranged privately for expres post. Custom items generally take 2 - 3 weeks to be created and posted.  

Shipping within Australia takes 2-6 days
Shipping outside of Australia take 2-4 weeks (depending on country)

Please ensure your address provided matches your actual address or place of shipment. I take no responsiblity for lost items. 

 

REFUNDS/EXCHANGE

Please contact me as soon as possible if you require a refund. Items must be in new condition, unused and return postage is to be covered by the buyer. Please note I do not simply issue refunds for a change of mind. Each refund is assessed by a case by case arrangement. 

 

CUSTOMISED ITEMS

I love creating!! Please contact me if you think I could suit your crafty needs or if an item interests you but you wish it to be slightly different. I often welcome One of a Kind (OOAK) creations!

 

CONTACT DETAILS

puddleducklings@hotmail.com

www.facebook.com/puddleducklings

rachiedutt_puddleducklings - Instagram

I look forward to working with you! Thankyou!