Shipping & Returns
Welcome to Madeit ❤️
Please find the following a list of questions that relate specifically to Shipping & returns on the Madeit Platform. We have a complete set of FAQs that you can access here.
If you are wanting to Sell on Madeit, we have more info for you here.
Thank you for choosing to buy Australian Handmade ⭐️
FAQs
Shipping fees and timelines are determined by each individual artisan. When you view a product, the shipping details will be displayed on that artisan's store page. All shipping fees will be added to your cart during the checkout process.
No. We are an Australian Marketplace purely for the Australian Market.
If a product is in stock, Artisans will send within 1-2 business days. The time it takes to get to you depends on where you are and who you have ordered from ⭐️
Each Artisan is located in a different location around the country and it may also differ depending on your item.
You can use the shipping estimator on each product page to calculate the cost of shipping and there is also an easy ask a question box on each product page if you need to ask the Artisan more specifics.
The majority of Artisans use Australia Post.
Shipping costs are set by the artisan based on factors like packaging, weight, destination, and shipping method. Each store page will provide details on their respective shipping prices.
If the artisan provides tracking with their shipping method, then yes, you should receive tracking details. Once your order has been dispatched, you'll receive an email with any tracking information (if available).
If you have concerns about the delivery of your order, we recommend reaching out to the artisan from whom you purchased. They will have more specific details related to shipping and can assist in tracking down any issues.
Return policies are set by each individual artisan. Before purchasing, we recommend reviewing the return policy displayed on the artisan’s store page. If you have concerns or questions about a return, it's best to contact the artisan directly for clarification.
Each artisan’s store page on Madeit has a contact button or link. You can use this feature to send them a direct message with your queries.
You can email us at support@madeit.com.au we are available Monday to Friday 10am - 3pm. We will aim to respond to you within 1-2 business days, it's real humans here at Madeit ⭐️
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
