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Store Policies

Welcome


Hello - thank you for visiting Mrs Monkei Jewellery :)

My bead collection has been built up over the past few years from various places and so every piece I create is unique.

Payment


Payment to be received within 3 days of purchase please, otherwise orders will be cancelled. Please contact me if there's an issue with payment.
I accept Paypal which will allow for card payment as well, and I am happy to accept direct bank deposit for Australian buyers. Please convo me first and I'll send the details.


Shipping


I aim to have your order in the post 1-3 days after your payment has cleared, so please allow 2-5 business days for Australian orders and 7-10 business days for international orders to arrive. International buyers, please contact me for shipping costs.


I send all items by regular post so please let me know if you would like postage insurance.


Refunds and Exchanges


Please contact me if there are any issues so we can try to work something out ASAP. I take great pride in the jewellery I create and want customers to be happy with their purchase.


I don't take responsibility for items that get lost or damaged in the mail - if you want your item sent by registered mail, let me know!

More than happy to do any repairs, however shipping costs to be covered by the buyer.


Additional Policies and FAQs


I'd love to make you a custom piece! Contact me and let me know what it is you're interested in - something you may have seen but want in different colours? Let me know! I'll see what I can do :)


Please be aware that due to the small parts used for this jewellery that it's not suitable for small children.