payment: paypal preferred, please contact for other options
shipping: your order will commence as soon as payment is recieved and then shipped within 3-5 days (to allow for creation).
-We prefer EXPRESS POST and ship Monday through to Wednesday , so there is no chance that your precious parcel will be left with AusPost over the weekend (so an order made on a Wednesday will be shipped the following Monday to ensure freshness).
-As Express post is quite expensive (even for the prepaid satchels which must then be packed to ensure the safety of your precious cargo), we are happy for you to opt for regular post (of which we are unable to guarentee that the cookies arrive in the condition we pack them). According to Australia Post regular post can take 3-5 working days (this depends on the location and distance of shipping).
PLEASE MESSAGE ME BEFORE PAYING SO THAT THE INVOICE CAN BE ADJUSTED ACCORDING TO YOUR POSTAGE WISHES (once payment has gone through we are unable to change the invoice). Otherwise express post will be preferred.
refunds/exchange: not available unless wrong order recieved. Every effort is made to ensure your order reaches you in perfect condition.